Read all of our frequently asked questions here.
Where do you ship to?
We ship worldwide! Shipping costs and delivery times differ for each country, so please check our shipping page for more information.
How long will my order take to arrive?
We cannot 100% guarantee specific delivery times, as postal services may have delays that are beyond our control. However please do check our shipping page for more information on shipping times to your country. We dispatch all orders within 1-4 working days, and all international orders are tracked for extra peace of mind.
What kind of paper are your prints printed on?
Our prints are printed on high quality heavyweight, matte paper. We promise you'll love the finish. They're rolled up and shipped out to you in a thick, durable postal tube or envelope for protection.
What is your returns policy?
Apologies, we don't offer returns, exchanges or cancellations on any unwanted items. However, if your order has arrived damaged, please read below!
My item has been damaged in transit, what shall I do?
If your item has been damaged in transit, please send us a photo of the damaged print and packaging along with your order number within 5 working days and we will send you a replacement :)
How can I get in touch?
Our customer support is on hand Monday - Friday. Just drop us an email at firstname.lastname@example.org and we'll be back in touch soon.
Do you offer custom prints?
Prints are listed in cm/inches - which one will my order be printed in?
This depends on the country where your print is being produced (we have four production labs worldwide). In short, prints with a delivery address in USA, Australia & New Zealand are printed in inches. Prints with a delivery address in the UK, Europe, Canada and anywhere else in the world will be printed in cm.
Can you print at a size that's not listed?
We sell prints in a variety of sizes up to 18x24" / 45x60cm. If you require an alternative size, we can probably help. Please get in touch here :)
Do you sell frames?
At the moment we don't sell frames. However we can personally recommend the LOMVIKEN and RIBBA ranges from Ikea. H&M home, John Lewis & Zara Home etc also do nice frames, and you can find even more affordable options in places like The Range and Asda Home. Also - don't forget Amazon!
What size frame should I buy?
For the best finish, we recommend not using a mount (mount = the white space/border around the inside of the frame, between the frame edge and the print), although this is totally down to personal preference. EG - if you've ordered a 40x50cm print, we recommend buying a 40x50cm frame!
Do you do gift cards?
We do! Check out our gift cards here.
I own a store and I would love to sell The Travel Edit products. Can I?
Sure, we'd love to hear more about you and your store. We can also provide a line sheet for wholesale orders. Get in touch at email@example.com
Where can I keep up to date with all your new designs?
Subscribe to our mailing list to be the first to know about new arrivals, special offers and sales. No spam (promise!) plus you can unsubscribe at any time.
WIN A PRINT!!
Send us a photo of your order or tag us on Instagram for the chance to win a print of your choice! We announce a new winner every single month, so make sure you're following us here and here! GOOD LUCK! <3